Impact Campus: Konecta Foundation’s Professional Training School
Digital inclusion and professional support towards jobs with a future
Konecta Foundation promotes innovative projects that foster the labor integration of people at risk of exclusion. With extensive experience in projects linked to the Customer Experience sector, and as part of the CX industry leader Konecta, the Foundation leverages the company’s professional resources to deliver its initiatives.
The School was created in 2017 in an in-person format with the mission of providing training in market-relevant certifications and facilitating access to employment for vulnerable individuals.
In 2022, the Digital School was launched, aiming to expand and globalize the initiative to create job opportunities for a greater number of people in vulnerable situations.
In both formats, training is enhanced with additional activities that bring value to participants, such as webinars on AI and current topics, employability workshops, workplace visits, access to Konecta’s job board, and opportunities for real interviews with feedback to improve skills.
More than 1,500 people
have already benefited from this project thanks to the collaboration of companies such as Banco Santander, IBM, and Vass, alongside Konecta.
Impact Campus: In-person training school by Konecta Foundation
Created in Spain in 2017, this program offers certified professional training for people at risk of social exclusion.
The school delivers:
- Over 390 hours of customer service training
- Training in digital tools and artificial intelligence
- More than 40 hours of professional practice
Additional learning activities include:
- Sessions on business and digital transformation led by Konecta professionals
- Marketing workshops and role-play exercises
- Real-time call listening and conflict resolution with expert guidance
- On-site visits to Konecta’s operational centers
This initiative is certified under Spain’s Professional Qualification Certificates system, designed to meet the growing demand for specialized profiles in the BPO and Customer Experience sectors.
The program not only develops participants’ technical skills but also supports them throughout the entire process, from training to employment integration.
Impact and objectives
Over 135
vulnerable individuals in Madrid have completed the program
85%
of graduates are now employed at Konecta
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Impact Campus: digital training school by Konecta Foundation
To reach a wider audience across Spain and beyond, Konecta Foundation launched its Digital School in 2022. In Spain, it operates in collaboration with IBM as part of the global IBM SkillsBuild initiative.
In other countries the digital school is supported by Didactik, Konecta’s e-learning platform.
The program provides free online training focused on:
- Introduction to the Customer Experience world
- Fundamentals of GenAI
- Customer service and communication
- Digital and AI skills for the BPO sector
- Persuasive communication and sales techniques
Delivered in progressive modules, the training is strengthened through:
- Live webinars led by Konecta employees
- Guided visits to Konecta workplaces
- Personalized interviews and mentoring by volunteers from the Human Capital area
- Access to Konecta’s job board upon successful completion of the program
Impact and objectives
Over 1,000
vulnerable or unemployed people trained in digital and commercial skills
200
participants hired in job opportunities at Konecta
Want to join the next edition?
Want to join the next edition?
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Konecta Foundation’s mission or simply ask us a question,
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